Iberdrola.

[chris and jackie]

Sorry, you're right hadn't noticed the capacity charge each month!! We certainly have not signed up for home protection, it's just appeared. How do you get it removed?

[Alicante Holiday Villas]

You may well have signed up under the 'door knocker' on the night and day tariff. The normal day and night tarrif is excellent - but not good for holiday homes.

Best bet is to go to Iberdrola franchise in Santa Pola near the castle and talk to them about removing it.

[John H]

You may well have signed up under the 'door knocker' on the night and day tariff.

When our tariff unexpectedly changed and the "insurance" was added to the monthly bill Iberdrola informed me that I had signed a new agreement with a door knocker.......I requested full details of when and where I had signed as I knew I had signed nothing.
On the date they gave me that I had supposedly signed a new agreement our house in Spain had sat empty for three months as the zero consumption figures on their bill confirmed
I check my bill and bank statement monthly

Regards all

John


Sent from my iPhone using Tapatalk Pro

[chris and jackie]

Looks like they slipped the home protection on when I signed up to increased capacity in October but I didn't agree this or notice until now. I will drop them an email and see what they say

[ian-steele]

john,  your bill is spot on if you are not in the property for the full month, my bill feb - march was 19.30 plus 0.72 plus iva 4.20, this being less than yours as feb is short month.

[ian-steele]

just an update,  have now had my d/debit reinstated by annika at sol bank, so my elec will now not be switched off...no idea how the d/debit was cut off in november, was annoyd that it cost me 40 euros in phone calls to spain to iberdrola and bank.

[chris and jackie]

 I emailed re the home protection cost saying ianted it removed, they said they needed to speak with me to discuss it first and asked for contact numbers which I gave. I was promised a call within a few days, after a week of no contact I emailed back to ask why. I got a response to say we have asked relevant department to remove this cost!
It seems they are just adding to bills and hoping people don't notice so make sure you check.

[Carolyn]

I to had home protection added without any consultation when we upgraded our capacity, it has taken 4 months of numerous  phone calls without anyone ever getting back to be, (the relevant department always engaged )and emailing on a daily basis before last month finally this being taken off my bill. After 4 months of being charged for it without any refund. Seems to be a nice money earner for them.