Hi Mildred,
We used Ivan recently but unless you speak good Spanish it may be difficult to explain your problem. He manged to tell me to get to him through Euronics which I did. I went to the shop at the GA, explained the problem, they phoned him to explain and we made an appointment for the following day.
Don't want to be picky John but you left an r out of his name / email; it's ivanrubira@hotmail.es
Dave