Gran Alacant Forum

Gran Alacant Forum => Local Services, Builders, Installers etc. => Topic started by: John H on May 10, 2016, 14:08.

Title: That's good service
Post by: John H on May 10, 2016, 14:08.

Nipped up to GATV's office at about 11.00am to pay them and told them that the Internet wasn't working, phone and TV perfect, just after 12.30pm one of their guys turned up, found my router was shot, put a new one in and left me up and running, no charge, in with the monthly fee.....if it was only as easy to get internet problems resolved in the UK!!

Regards all

John




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Title: Re: That's good service
Post by: BeachLife on May 11, 2016, 15:03.

I've just signed up to their annual fee getting a 20% discount off monthly - not worth switching it on and off now - the deal also give you more mbps if you do this (doubles)

Title: That's good service
Post by: John H on May 11, 2016, 17:42.

Hi Rich, a friend signed up to the same deal earlier this year, previous to the he'd been on the "holiday maker package", with the amount of time he spends here he's saving a few euros a year.
For us it's only four to five months a year so not worth it

Regards all

John


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Title: Re: That's good service
Post by: Aficionado on May 11, 2016, 17:44.

I'm still with Grannet but have to say that GATV looks to be a better deal, but their website is not exactly interactive - I can't see the monthly deal Rich is referring to - presumably I am going to have to phone them to discuss or call in, yes?

Title: That's good service
Post by: John H on May 11, 2016, 18:41.

I'd call in!!
I've been with both and have to say GATV suits us better for the following reasons.
1. We tend to come to GA for a month at a time, with GATV if I ask to be "turned on" for a month from say the 11 th May it's just a months payment. Grannet took that as two months because it went over two months.
With GATV with one exception, this week, the systems been up and running when we've arrived in GA. With Grannet it was the norm that it was never on and unless Mark or Sidney were in the office it took two or three calls to get the system on.
Grannet often forgot to turn the system off as I'd requested and continued to bill me.
Grannet could not credit you in cash for overcharges  but credited our account.....utter confusion. GATV don't even have my bank details, I pay for a month in cash and that's it

There is nothing to choose between the two IMHO with regards to the quality of the phone line, reliability of the Internet, I just feel that GATV meet my needs as a customer far better.

I must also say that with the exception of Mark and Sidney I find the people at GATV far more customer friendly

Regards all

John


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Title: Re: That's good service
Post by: Aficionado on May 11, 2016, 19:12.

Thanks John, useful info.

Title: Re: That's good service
Post by: puddy-woo on May 12, 2016, 17:39.

I used to do the holiday package with Grannet - was 22.50 pm for internet and then a reconnection fee.  I dont know if its just me or they don't charge the reconnection fee anymore but i'm just paying online monthly for when I use it and then emailing them to say I'm not using it and they are not charging me!!  What is the monthly cost with GATV ? 


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Title: Re: That's good service
Post by: burchd on May 12, 2016, 19:48.

I pay Euros 12.71 a month,I do not disconnect and the service is excellent and unlimited.The service is via a small mesh ariel.
I am only 20 yards across the pool from you!!!!!!!!!!!!!

Title: Re: That's good service
Post by: puddy-woo on May 12, 2016, 20:02.

Really!!!  I think i need to chat to you - i dont know who you are either


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Title: Re: That's good service
Post by: bertdove on May 12, 2016, 21:56.

My internet connection from grannet has been abysmal for last two evenings, down to 0.1 mbps!  Great for watching the footie! ( Not)
   
Bert

Title: Re: That's good service
Post by: John H on May 13, 2016, 10:01.

Quote from: puddy-woo on May 12, 2016, 17:39.

I used to do the holiday package with Grannet - was 22.50 pm for internet and then a reconnection fee.  I dont know if its just me or they don't charge the reconnection fee anymore but i'm just paying online monthly for when I use it and then emailing them to say I'm not using it and they are not charging me!!  What is the monthly cost with GATV ? 


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Hi puddy-woo, it wasn't about cost with me, it was about quality of service
Interestingly Grannet did offer me a lower charge to stay with them, an offer I declined

Regards all

John

Title: Re: That's good service
Post by: DaveG on May 18, 2016, 20:47.

My BB and phone connection went down today, I called Grannet just after 6pm, two techies were with me before 6.30 and replaced the antenna and were gone by 6.50.
We have had the phone for ages but the BB only since February but have been very happy with it. Not tried the discon / recon yet but very happy with today's service.
Dave

Title: Re: That's good service
Post by: Gemstone on May 19, 2016, 10:43.

We also pay 12 euros with GATV, been with them for years, friendly prompt service, cant beat them.

Title: Re: That's good service
Post by: puddy-woo on May 19, 2016, 11:19.

I am going to contact Grannet and see if i can get a better deal. Will let you know the outcome


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Title: Re: That's good service
Post by: puddy-woo on May 19, 2016, 13:00.

No joy


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Title: Re: That's good service
Post by: puddy-woo on May 25, 2016, 21:04.

So I received the message below today. I'm not up on Mbps, Gbs etc.  We only use internet for our phones whilst we are over. Does anyone know if this is enough Mbps for our use??

"We can give you the offer of 12.10 per month but with antenna. We can change the service of cable for an antenna, the speed change fom upt to 100 Mbps to 10 Mbps."

Thanks



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Title: That's good service
Post by: John H on May 26, 2016, 09:05.

Hi puddy-woo, for web searching, emails and viber it would be fine

Regards all

John

PS predictive text doesn't like your user name

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Title: Re: That's good service
Post by: puddy-woo on May 26, 2016, 09:28.

Thanks John. I think I will give it a go-i can always revert.   Re predictive texting - I wont ask


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Title: Re: That's good service
Post by: sidney on October 28, 2016, 08:30.

Hi All,

Just to let you all know that TELECABLE SANTA POLA is running fibre optic at the moment in GA
wich will be real fibre to the home (ftth)  with the best rates and nice holiday packages

Also we have a presentation evening this saturday from 18:00 @ yellow submarine with  free beer , wines and a proper catering


I hope to see you all there

Sidney

Title: Re: That's good service
Post by: DaveG on October 29, 2016, 16:27.

Free beer, wine and food; that's one venue to avoid.

People were queuing round the block for just a free sausage when Lidl re-opened.

Good luck Sidney.

Dave

Title: Re: That's good service
Post by: puddy-woo on October 29, 2016, 17:07.

I hear u.  We were having a drink in Oceans the other night and Brothers was rammed. Turned out it was their leaving do and there were a few freebies on offer. If as many people had bothered to drink there regularly perhaps they wouldn't have left??  We stayed put.


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Title: Re: That's good service
Post by: Corporal Jones on October 30, 2016, 08:53.

It never ceases to amaze me how many cheapskates live in GA who always appear when something is going free or cheap.

Title: Re: That's good service
Post by: Keith and Jen on October 31, 2016, 08:23.

We attended the 'freebie' at the Yellow Submarine.  It was not stuffed with people.  The 'finger food' was good and varied.  The lady pouring out the free wine was not very busy and neither were the bar staff.  Those there seemed genuinely interested in gathering information from Sidney.  We had a productive discussion.  My only criticism was the volume of the 'music' which made conversation unnecessarily difficult.  Why do bars have 'background' music so loud?  Does anyone actually enjoy this stuff?

Keith

Title: Re: That's good service
Post by: John H on October 31, 2016, 11:08.

Not me Keith, I avoid it all costs, I've left many a bar when it becomes impossible to hold a normal conversation
Hope you're both fit and well

Regards all

John


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