Gran Alacant Forum

Gran Alacant Forum => Local Services, Builders, Installers etc. => Topic started by: loser on April 29, 2019, 21:48.

Title: Flexicable / Gran net
Post by: loser on April 29, 2019, 21:48.
As I understand it flexicable acquired gran net.
Anyone have an email address to flexicable that works?
The info@ just bounces.
Title: Re: Flexicable / Gran net
Post by: Keith and Jen on April 30, 2019, 07:42.
info@flexicable.es works for me.

Keith
Title: Re: Flexicable / Gran net
Post by: loser on April 30, 2019, 10:42.
Unfortunately not fro me. Tried from 2 different accounts. Get a reply with "could not be delivered to franroman@flexicable.es". Guess that´s the adress hiding behind the info@
Title: Re: Flexicable / Gran net
Post by: puddy-woo on April 30, 2019, 12:31.
Hi

I get exactly the same as loser.  Anyone know of another email address.  I have no internet


Sent from my iPhone using Tapatalk
Title: Re: Flexicable / Gran net
Post by: wilson on April 30, 2019, 13:48.
I noticed people at the office the other day trying to get some help, office in darkness all shut up. I know grannet have a few forum fans but they do seem a complete shower as a reliable internet provider.
Title: Re: Flexicable / Gran net
Post by: steve watson on April 30, 2019, 14:29.
The e mail address I was given today is info@flexicable.net.

Hope this helps
Steve
Title: Re: Flexicable / Gran net
Post by: George Allen on April 30, 2019, 17:03.
New phone number for Customer Services based in Alicante.
965991390
Title: Re: Flexicable / Gran net
Post by: puddy-woo on April 30, 2019, 17:25.
Thank you. They did reply eventually on the original email. I sent about 4 !!


Sent from my iPhone using Tapatalk
Title: Re: Flexicable / Gran net
Post by: loser on May 01, 2019, 09:03.
Got in touch as well with them.
For me Gran Net have worked well over the years.
What's been an issue is when you need to talk to
them due to invoicing issues. Judging by the comments on FB it's the same with Flexicable.
Title: Re: Flexicable / Gran net
Post by: puddy-woo on May 01, 2019, 09:46.
Nothing but trouble with flexicable. They told us they’ll pass info on to technician and call us back then put the phone down before asking our no!!!   I have paid up until October, have a very unhappy person staying at apartment and still no internet since Saturday.  I think theres another bank holiday looming? so another day lost -god knows.  I’ll be looking elsewhere. To top it all they are rude


Sent from my iPhone using Tapatalk
Title: Re: Flexicable / Gran net
Post by: chris and jackie on May 17, 2019, 21:01.
We had similar issues when we were out recently, we are in Med 1. Our neighbor had called flexicable who sent engineers out who Advised that all the wiring on complex was not good enough to cope with signals!

Anyway they sent a team that of engineers out and put all those who had called on fiber optic which is supposed to solve any issues with signals etc. there was a team of5/6 including orange telecom engineers and issues seem to have been sorted so far.
Title: Re: Flexicable / Gran net
Post by: puddy-woo on May 17, 2019, 21:31.
Hi

Yes they sorted ours out as well. Fingers crossed it lasts the summer. We are on Med 2


Sent from my iPhone using Tapatalk
Title: Re: Flexicable / Gran net
Post by: marcomarcos on May 21, 2019, 10:09.
We got put onto the fibre a couple of weeks ago, so far it’s been excellent. We’re in Panorama.


Sent from my iPad using Tapatalk
Title: Re: Flexicable / Gran net
Post by: steve watson on May 21, 2019, 11:37.
Did you pay extra for fibre insall
Title: Flexicable / Gran net
Post by: marcomarcos on May 21, 2019, 12:54.
No charge.

We’ve been customer on the radio wave system since they started as Gran Net.


Sent from my iPhone using Tapatalk
Title: Re: Flexicable / Gran net
Post by: chris and jackie on May 23, 2019, 20:46.
No charge, it depends on wether fibre available in your area but call in o ring them, best calling in to office as you can pin them down to a time to call.