This post maybe only relevant to Puerto Marino owners and other owners who pay community fees through Aresi who took over from GA administration previously.
Last week I received an email from Aresi stating I owed €104 for unpaid fees and that I should pay immediately via the the attached bank account. I thought how odd as I’ve paid via direct debit for years from the same bank account. Now I admit I don’t pay lots of attention to my Spanish bills, I top up my account monthly and leave a good balance. I checked my account and saw the debit as active and my last quarterly payment taken in Jan 20 for a different amount to the amount owing. On bank receipt I noticed that the receiving account number was different from the one on the email. The phone number was the correct office number so I duly rung up to get clarity.
Initially the lady couldn’t understand the debt, then stated it was an unpaid bill from Oct 19 due to insufficient funds, I checked account at same time and lots of funds and normal payment made. The conversation went back and forth with lady being unable to exactly state why there was a debt. Whilst it might be easier to just pay it as she suggested, but as I’ve not missed a payment in 18 years I’m loath to pay without some explanation. My question is has anyone else encountered similar issues.