Post by: kira on March 27, 2017, 18:40.
Post by: Sheila on March 27, 2017, 19:52.
Post by: George Allen on March 27, 2017, 20:13.
Post by: bertdove on March 27, 2017, 20:16.
Bert
Post by: John H on March 27, 2017, 20:17.
From Facebook
Regards all
John
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Post by: bertdove on March 27, 2017, 21:19.
Bert
Post by: shaun333 on March 28, 2017, 08:29.
Smile your in the sunshine
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Post by: Blue and white stripes on March 28, 2017, 10:27.
Post by: euroland on March 30, 2017, 18:39.
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Post by: llamedos on March 30, 2017, 20:40.
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Post by: bertdove on March 30, 2017, 23:25.
Bert
Post by: bertdove on April 09, 2017, 22:12.
Bert
Post by: llamedos on April 10, 2017, 18:13.
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Post by: llamedos on April 11, 2017, 15:04.
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Post by: steve watson on April 11, 2017, 20:24.
Post by: gaveteran on April 12, 2017, 09:39.
Seems to be back to normal (for Spain).Worth remembering that Grannet is, as far as I know, an English company, as opposed to Telefonica who I use for internet, and despite their reputation, I haven't had a single problem in literally YEARS.
Post by: Grannet on April 12, 2017, 11:35.
Just to inform you all that we have now changed our backup service to an automatic service which will connect in the event of a break in service. This is a parrallel service, so you wont have any disruption apart from maybe having to re-load a page. This swervice has also been augmented to provide the speeds that you're used to. As you all know, GranNet work tirelessly to both improve and expand our fibre to the home service in Gran Alacant. Not even Telefonica can provide this service in Gran Alacant. So please be patient people. We are investing heavily to provide the best service available. Yes we are human and things can go wrong from time to time, equipment can fail, power can be cut, a digger may dig through a line in Madrid!! but when these things happen, we work as fast a spossible to restore service.
In the meantime, remember that we have normal office hours, just like any other service provider does. emails can be sent to me directly in the eventy of any out of hours problems at mark@grannet.es.
Mark
GranNet
Post by: Grannet on April 12, 2017, 11:50.
Seems to be back to normal (for Spain).Worth remembering that Grannet is, as far as I know, an English company, as opposed to Telefonica who I use for internet, and despite their reputation, I haven't had a single problem in literally YEARS.
I'm afriad you could'nt be more wrong Gavetran. Obviously we are all free to drive any car we wish.
Post by: gaveteran on April 12, 2017, 13:29.
Post by: llamedos on April 12, 2017, 15:13.
Seems to be back to normal (for Spain).Worth remembering that Grannet is, as far as I know, an English company, as opposed to Telefonica who I use for internet, and despite their reputation, I haven't had a single problem in literally YEARS.
I doubt that their internet comes from the UK. The point I was making was that the Internet has been fluctuating in the last few weeks and is not of the usual standard that I have had from Grannet in the past.
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Post by: John H on April 12, 2017, 19:00.
Wrong about what?
I think Grannet is a Spanish registered company gaveteran.
Regards all
John
Post by: gaveteran on April 12, 2017, 21:02.
Post by: John H on April 12, 2017, 21:36.
Regards all
John
Post by: Corporal Jones on April 13, 2017, 08:46.
Post by: John H on April 13, 2017, 09:08.
Regards all
John
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Post by: gaveteran on April 13, 2017, 12:45.
My main point remains that I don't think Spain has poor performance is supplying a reliable internet connection. It simply depends who you contract, and what you pay for it. Unlike the UK, Spain doesn't record every click you make for the government to read, cap the connection even when its supposed to be unlimited, and send scary emails if you download coronation street, so in fact I think Spanish internet trumps the UK in every regard.
Post by: Spurs on April 13, 2017, 13:34.
Post by: John H on April 13, 2017, 15:41.
For £27.20 a month I get a land line, free calls, caller recognition, Internet that's never been capped and we watch at least three or four movies a week in HD quality, security protection for up to five devices.......great value with no problems whatsoever
If GCHQ want to be a bit nosey, I'll accept that for national security.
As Spurs says GATV very good and great value for money, particularly on the "monthly" holiday package
Regards all
John
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Post by: llamedos on April 13, 2017, 16:17.
I didn't say their internet came from the UK, that would be absurd. I simply pointed out that, as far as I know, they are (despite where they are registered, which is obviously Spain) a British run company. So any comments concerning Spain's lacklustre internet connections should not use them as a reference point.
I still don't see any relevance in where the company is registered having an effect on its internet reliability in Spain. They probably get the Internet from somewhere in Spain, and I find the service not as reliable as the Internet that I had in UK.
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Post by: bertdove on April 13, 2017, 20:14.
Bert
Post by: llamedos on April 13, 2017, 22:07.
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Post by: bertdove on June 05, 2017, 00:09.
Bert
Post by: Agathon on June 05, 2017, 16:39.
Post by: DaveG on June 05, 2017, 18:23.
Dave
Post by: frederick22 on June 08, 2017, 21:13.
which is way past sell by date and very poorto non exsistant customer servic
Post by: BeachLife on June 11, 2017, 21:55.
Post by: llamedos on June 29, 2017, 15:02.
grannet have delivered the worst possible service to gran alacant money grabbing attitude to cover up thier poor equioment
which is way past sell by date and very poorto non exsistant customer servic
Well! I've had no phone for 3 days and all I got when I phoned on an alternative phone was a queue system which led to a full mailbox, which then cut me off.
I'd been told they were upgrading the cabling and expected mayhem
So threw a leg over shanksies pony and went into the Grannet office which was very quiet.
I spoke with one of the staff and told her my problem with the phone, she said she would get an engineer onto the problem, I then pointed out that I couldn't get through to them on the phone and was there a problem, her straight faced answer was "we've turned off the phones as they keep interrupting the staff". I was so stunned I just left the office without making a suitable reply. If it wasn't for the fact that really indoors likes the TV system I would drop them like a hot stone.
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Post by: gaveteran on June 29, 2017, 22:04.
Post by: Blue and white stripes on June 29, 2017, 23:18.
Post by: llamedos on July 02, 2017, 15:02.
Internet is free at the library and available 24 hours a day.
Ah, so that was you I saw outside the library at 3am.
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Post by: llamedos on July 06, 2017, 20:52.
Once it was my turn to speak to the poor girl at the desk I pointed out the poor service and that I would like to speak to a supervisor, she said there was no one there ( they were probably hiding in the back room) I pointed out that this had been going on for sometime and what kind of compensation would I be getting, she didn't answer. So I said I would give it until Saturday then I would be ending my contracts with them. When I left there were 4/5 waiting to be seen.
So I'm now hunting for a new reliable internet/TV/phone provider. So who is with what provider and how much do you pay?
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Post by: Spurs on July 06, 2017, 21:00.
Post by: John H on July 06, 2017, 21:35.
Their "holiday maker" package is perfect for us.
I drop them an email asking them to "turn it on", Asun always replies to the email confirming it will be on.
Within the first couple of days of being there I nip up and pay her.
When I have had an issue one of the family has always come to the house within the day and resolved the problem
Use with confidence
When we spent more time there we used Telefonica.....never had a problem, but a bit pricey for 3 months a year!!
Regards all
John
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Post by: llamedos on July 07, 2017, 11:53.
Which company are you with I am with GATV and never had a problem can't remember what it cost as I pay it yearly think it was about €140
I'm with Grannet the one with the massive queue out the door.
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Post by: martin on August 14, 2017, 21:58.
Post by: llamedos on August 16, 2017, 20:07.
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Post by: martin on August 17, 2017, 23:27.
Post by: Annette on August 18, 2017, 17:47.