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Decided to have internet fitted in our holiday home so checked out the local suppliers first to Grannet walked into their office and up to the receptionist ( sorry sales prevention dept)the young lady was on the phone so I waited and waited when she finished she started typing on her pc never acknowledged me,looked at me,or said "I will attend to you shortly" nothing,!! obviously trained at the Basil Fawlty school of customer service in the end I asked if she could help after explaining what I wanted she just offered me a leaflet and I left.Next to Telecable couldn't be more helpful a pleasure to deal with everthing I wanted and it was cheaper they installed it in two days and we are very pleased with it.