Post by: Ash on September 16, 2017, 13:17.
How does he get away with this
Yes I know a lot of you use Ryanair because of price and flight times,but I'm sure your opinion would change if this was your flight
The company who's motto should be
We Really Don't Care
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Post by: Blue and white stripes on September 16, 2017, 13:24.
Post by: Spurs on September 16, 2017, 13:46.
Post by: Ash on September 16, 2017, 14:20.
And that's how he gets away with treating customers so badly,they come back for more
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Post by: John H on September 16, 2017, 14:25.
As I posted earlier if we are traveling to and from Alicante it's an inconvenience.
Any where else and it's a nightmare.
For the extra £20/£40 I can see Jet2 and Monarch getting more of our business.
Regards all
John
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Post by: Ash on September 16, 2017, 14:28.
But Ryanair has rewrote it to say
The Customer is never right and for good measure we will treat them with utter contempt
It's genius
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Post by: Corporal Jones on September 16, 2017, 18:33.
Post by: Ash on September 16, 2017, 18:35.
Ryanair and Professional that's two words you never hear together
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Post by: llamedos on September 16, 2017, 21:34.
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Post by: Ash on September 16, 2017, 23:01.
Ryanair and Professional that's two words you never hear together
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Post by: Corporal Jones on September 17, 2017, 08:51.
Post by: BeachLife on September 17, 2017, 11:23.
Post by: Ash on September 17, 2017, 11:43.
But it appears to a lot of their customers that this is acceptable because they sometimes get a cheap flight
Maybe the Ford Motor company will start selling cheap cars that only work on a Tuesday between 6 and 8
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Post by: John H on September 17, 2017, 13:03.
As BeachLife says they should publish a full list of cancellations now to give people a reasonable chance of finding an alternative flight and amend their accommodation bookings.
We have four flights booked with them, they will be our last
Regards all
John
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Post by: Ash on September 17, 2017, 14:11.
Between me and you I know you really wanted to write Ash you are right and always have been
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Post by: jenkin on September 17, 2017, 15:07.
Post by: Ash on September 17, 2017, 15:55.
http://www.bbc.co.uk/news/business-41298931
Clearly a company run by total amateurs
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Post by: John H on September 17, 2017, 16:30.
Hello, I'm currently sat in Alicante Airport eating a Burger King (which you will be paying for, I'll explain why in a sec don't worry), as when I arrived here earlier today with my wife and her parents and waited in line patiently to go through security, our boarding passes were rejected. This came as a surprise to us, but you already knew this didn't you, you cheeky monkeys!!! And why did our boarding passes get rejected?? Because you CANCELLED OUR FLIGHTS AND DIDN'T TELL US!!!!!! Now this in itself is pretty abysmal, do you agree? But our issues don't stop there do they? Nope. You know what's coming next don't you, cos you're such cheeky monkeys, you have offered us absolutely no solution on how we get home whatsoever, have you?! Nothing. Nada. Do you want to know what the poor girl at your desk in Alicante Airport said to us?? She can get the 4 of us on a flight to Manchester....... A WEEK TODAY!!!!! Are you gonna tell my boss the good news, or should I?! So, to sum up, your company is a DISGRACE. This is only a rant whilst I munch down my Burger King (I've got the receipt to send you don't worry, it was nice too, so thanks in advance), a full and well structured complaint will be following soon enough. I just need to find my way home first, seeing as you have left us all stranded in Spain......
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Post by: Lolabunny on September 17, 2017, 18:45.
Ryanair did the same to us John, stranded in Newcastle no offer of an alternative flight for a week. Just need to avoid Ryanair at all costs!!!! There is a very good company in Manchester that are Aviation Solicitors called Botts. They absolutely delight in sorting Ryanair out for abandoned customers, you are entitled to around £400 compensation each. It's EasyJet for us from now on!!🛫🛫
Post by: Blue and white stripes on September 17, 2017, 19:10.
https://www.ryanair.com/ie/en/useful-info/help-centre/travel-updates/flight-cancellations7
I have successfully used Resolver twice to claim compensation from Ryanair using their 'Flight Compensation Tool'. IT'S FREE.
https://www.resolver.co.uk/rights-guide/flight-delays-cancellations/
Post by: llamedos on September 17, 2017, 21:50.
So he bins loads of flights which would be losing home money anyway, and hopes that lots of passengers won't bother to sue him for the full amount and just get a refund/alternative flight.
I think he's taking a risk but then as the saying goes 'any publicity is good publicity'.
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Post by: Tony Gillam on September 18, 2017, 07:37.
Post by: BeachLife on September 18, 2017, 08:55.
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Post by: Blue and white stripes on September 18, 2017, 19:16.
Post by: John H on September 18, 2017, 19:24.
Regards all
John
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Post by: dleafy on September 18, 2017, 20:33.
Post by: BeachLife on September 18, 2017, 21:34.
Post by: bramleylad on September 18, 2017, 23:05.
Post by: Blue and white stripes on September 19, 2017, 08:35.
I have successfully used Resolver twice to claim compensation from Ryanair using their 'Flight Compensation Tool'. IT'S FREE.
https://www.resolver.co.uk/rights-guide/flight-delays-cancellations/
Modify message
Post by: Spurs on September 19, 2017, 13:36.
And to top it all O'Learys press conference which looked like the ranting of a lunatic he was even foaming at the mouth . It's his own fault treat staff badly they will move on and Norwegian air seem to have managed to get 130 pilots from Ryanair without having to train them
He has also stated that they will not pay for costs etc that people have incurred i.e. Non refundable hotels car hire etc
I hope people sue the hell out of them ,disgraceful way for a major company to behave and shows once and for all that they don't give a toss about customers
Post by: Ash on September 19, 2017, 14:08.
I also use the EasyJet Plus card(£199) a year so I always choose my seat get to take 2 items of hand luggage which isn't bad for just over £2 a flight
I have never even looked to see if Ryanair are cheaper and even if they were I wouldn't use them
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Post by: John H on September 20, 2017, 09:13.
http://www.mirror.co.uk/news/uk-news/ryanair-pilot-slams-airline-shower-11203755?ICID=FB_mirror_main
Regards all
John
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Post by: Ash on September 20, 2017, 13:33.
http://newsthump.com/2015/06/23/ryanair-to-charge-10-for-apologising/
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Post by: Chris C on September 20, 2017, 14:51.
The truth is coming out;
http://www.mirror.co.uk/news/uk-news/ryanair-pilot-slams-airline-shower-11203755?ICID=FB_mirror_main
Regards all
John
Gutter press. Don't believe a word they print, not even the date
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Post by: Spurs on September 20, 2017, 15:00.
Rotten company to the core
Post by: John H on September 20, 2017, 15:21.
Regards all
John
Post by: redmond.julie on September 20, 2017, 16:21.
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Post by: Ash on September 20, 2017, 16:33.
I think there may be a few 1000 who will disagree with you
With regard to them being on time
I think the fact they allow 2 hrs 30/40 mins for what is approximately a 2 hour flight may have something to do with that and then they play the fanfare as if they have done something out of the ordinary
Yes as you say you have never had a problem but I think with Ryanair god help you if you do
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Post by: Blue and white stripes on September 20, 2017, 17:45.
I fly all the time with Ryan air and never once had a problem with them. Almost always on time. I am thankful for what they have done in bring down the costs of air travel.
I couldn't agree more, two cancelled flights out of over 200, neither of which was their fault. If Monarch, Jet2 and Vueling want my money they'll have to match Ryanair's prices.
Post by: Corporal Jones on September 21, 2017, 09:45.
Post by: Ash on September 21, 2017, 09:57.
Fly twice a week with EasyJet and have done for 10 years now,never had an issue with them.
Able to catch earlier flights(no charge )
Change flight dates (only pay price difference)
Name changes(free)
And when I have had to speak to their customer care department which is based in South Africa nothing is ever an issue.
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Post by: Blue and white stripes on September 21, 2017, 11:01.
Post by: Ash on September 21, 2017, 11:09.
Being able to change flights and only paying the fare difference and name changes is free as I am in the EasyJet flight club which doesn't cost me anything.
And yes your right an EasyJet Pass does Cost £199 a year but as the seat I sit in Costs between £15 & £18 a flight and I'm able to take 2 items of hand luggage on is a total no brainer for me
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Post by: Chris C on September 21, 2017, 12:17.
Post by: Ash on September 21, 2017, 13:11.
Yer the company sounds great
Sure their passengers will have a great flight with disgruntled Pilots
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Post by: Spurs on September 21, 2017, 19:09.
Post by: Ash on September 21, 2017, 19:11.
Just an observation
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Post by: Spurs on September 21, 2017, 19:27.
Resign man the company is more important than any one person including You
Post by: Ash on September 21, 2017, 19:32.
I think you've summed up the situation perfectly
I spoke to EasyJet yesterday to alter a previously booked flight and asked if they were short staffed as they took longer than normal to answer
He explained rather diplomatically that over the past few days there work load had trebled due to a certain airlines issues.
Will be interesting to see if Mr O'Leary has overstepped the mark this time
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Post by: llamedos on September 21, 2017, 19:53.
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Post by: Corporal Jones on September 21, 2017, 21:35.
Post by: John H on September 21, 2017, 21:45.
O'Leary should be applauded in how he has grown the company and the influence he has had on the industry as a whole.........the problem as I see it is that the company has outgrown him and his style.
Its time he handed the reins over to someone who has the skill set to put a new culture in the company that would make their staff feel valued.
On the evidence of everything I have read until the culture within the company sees a dramatic turn of direction, which isnt as simple as offering pilots £10,000 to alter their holiday arrangments, the current situation of flight cancellations will be ever present.
In these circumstances will I give Ryanair my business, no. Future flights will be booked with another airline who I feel will be more able to deliver on the contract I made with them to get us from A to B.
Regards all
John
Post by: John H on September 22, 2017, 15:48.
After arriving in a hotel in Manchester, he went to the bar and asked for a pint of Guinness.
The barman nodded and said, "That will be £1 please, Mr. O’Leary."
Somewhat taken aback, O'Leary replied, "That's very cheap," and handed over his money.
"Well, we do try to stay ahead of the competition", said the lbarman. "And we are serving free pints every Wednesday from 6 pm until 8 pm. We have the cheapest beer in England".
"That is remarkable value", Michael comments.
"I see you don't seem to have a glass, so you'll probably need one of ours. That will be £3 please."
O'Leary scowled, but paid up.
He took his drink and walked towards a seat. "Ah, you want to sit down?" said the barman. "That'll be an extra £2. You could have pre-booked the seat, and it would have only cost you £1."
"I think you may be too big for the seat sir, can I ask you to sit in this frame please".
Michael attempts to sit down but the frame is too small and when he can't squeeze in, he complains "Nobody would fit in that little frame".
"I'm afraid if you can't fit in the frame you'll have to pay an extra surcharge of £4 for your seat sir".
O'Leary swore to himself, but paid up. "I see that you have brought your laptop with you" added the barman. "And since that wasn't pre-booked either, that will be another £3."
O'Leary was so incensed that he walked back to the bar, slammed his drink on the counter, and yelled, "This is ridiculous, I want to speak to the manager".
"I see you want to use the counter," says the barman, "that will be £2 please."
O'Leary's face was red with rage. "Do you know who I am?"
"Of course I do Mr. O'Leary."
"I've had enough! What sort of a Hotel is this? I come in for a quiet drink and you treat me like this. I insist on speaking to a manager!"
"Here is his e-mail address, or if you wish, you can contact him between 9.00 am and 9.01am every morning, Monday to Tuesday at this free phone number. Calls are free, until they are answered, then there is a talking charge of only £1 per second, or part thereof".
"I will never use this bar again".
"OK sir, but do remember, we are the only hotel in England selling pints for £1."
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Post by: Spurs on September 22, 2017, 17:39.
Someone once said there is no such thing as bad publicity we will see
Post by: llamedos on September 23, 2017, 14:54.
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Post by: Corporal Jones on September 23, 2017, 18:00.
Post by: Spurs on September 23, 2017, 18:43.
Maybe O'Leary should try that employ kids as pilots they would not need paying as much or so many holidays
Post by: DaveG on September 23, 2017, 19:36.
Dave
Post by: Spurs on September 27, 2017, 14:31.
Chaos shambles what other words can describe this company. O'Leary should go now
Post by: John H on September 27, 2017, 15:08.
We have a flight home booked on Ryanair and it will be our last Ryanair flight for the foreseeable future.
Regards all
John
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Post by: Corporal Jones on September 27, 2017, 16:20.
100% with you Spurs.
We have a flight home booked on Ryanair and it will be our last Ryanair flight for the foreseeable future.
Regards all
John
Surely you mean you did have a flight booked.
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Post by: John H on September 27, 2017, 16:37.
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Post by: mike and judith on September 27, 2017, 16:41.
Post by: Corporal Jones on September 27, 2017, 18:39.
Post by: Ash on September 27, 2017, 19:43.
http://www.bbc.co.uk/news/business-41414414
As previously started
Just when you think it doesn't get any worse
Still apparently some people get a cheap flight sometimes
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Post by: Ash on September 27, 2017, 22:59.
https://apple.news/AQ9cDzsB5RgSwiSsL0w_4pw
Well looks like enough is enough for the regulators
I do wonder how people book their flights when the company consistently misleads them
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Post by: Tony Gillam on September 28, 2017, 07:05.
Post by: Spurs on September 28, 2017, 11:36.
Saw a story last night of someone who had flight cancelled got a £35 voucher but can't use as it has to be used by 31st march 18 and the place he cancelled on them is on the list of removed routes so it's worthless
Post by: John H on September 28, 2017, 20:17.
Regards all
John
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Post by: Ash on September 29, 2017, 08:50.
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Post by: Blue and white stripes on September 29, 2017, 09:47.
Post by: Blue and white stripes on September 29, 2017, 10:28.
Post by: Corporal Jones on September 29, 2017, 11:06.
Post by: Blue and white stripes on September 29, 2017, 11:58.