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C'mon llamedos give the poor hire company a break.Without such a key component as a rear parcel shelf there is no way that car could have been hired out, thereby resulting in possibly four days of lost income.Maria in the office, once she had received the email from Miguel at the compound saying that the shelf was missing, had to get Alfredo from security to investigate the matter as there had been previous reports of Miguel selling parts on eBay he claimed had been nabbed by customers.After being taken out to a fine lunch courtesy of Miguel, Alfredo reported back to Maria that Miguel was in the clear.Maria then had to email Anna in the purchasing department a purchase order request that had to be sanctioned by Pedro.Once sanctioned Anna contacted four dealerships for quotes on the parcel shelf, she had to visit three of these dealerships as for some reason the parts manager wanted to meet her, she's pretty fit by all accounts After all this, not forgetting that the accounts department had been contacted in order that they could screw, sorry contact Tony to advise him of the shocking state in which he returned the car, the part could be finally ordered Fernando, whose 5 minute drive to the Repsol station to brim the cars with fuel normally costs you €25 is charged with driving to the far side of Alicante to collect the part.Once back at the depot, Ivan a skilled technician has to fit the parcel shelf, obviously after consulting the owners manual which wasn't in the car, he had to get Phillipe to find it in the repository For ease of understanding I've left out about 65 other key stages in the process The company's senior managers, who we should remember set company policy, when reviewing their team members objectives to screw, sorry meet and exceed customers expectations, can sleep well in their beds knowing that their profit share scheme will amply cover the cost of the state cabin on next years 14 night Baltic cruise.I can only conclude that Tony got off lightly Regards allJohnSent from my iPhone using Tapatalk