Post by: John H on August 12, 2016, 11:41.
"Got an email from Record rent a car today - 6 weeks after I got home - guess what! they found some damage on the returned car and have charged me to repair. This despite my paying the ridiculously expensive insurance they suggest is fully comprehensive. Apparently as I did not declare the damage I was not aware of the insurance is invalid. I have asked how I can declare something I was not aware of and await their response which I will share with you. There must be an opportunity in the market for an honest transparently priced car hirer!"
Apparently the charge was made for damage to a wheel
It does lead you question the point of taking out the hire companies fully comprehensive insurance
Regards all
John
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Post by: BeachLife on August 12, 2016, 11:47.
I'm glad I'm out of the car hire process having bought my own, yes, renting is probably cheaper for me on a annual basis, but having to constantly look over your shoulder with these sharks makes own car ownership worthwhile for me.
Post by: John H on August 12, 2016, 11:58.
I "play the game" and get good deals on the rentals, I've got a Renault Kadjar for 31 days next month €176.....unless it pops up cheaper, in which case I'll cancel and rebook.
I pay £40 a year insurance to cover the excess
No worries about ITV's, repairs and servicing, will it start after sitting for 3 months etc etc.
I've yet to be stung by a hire company.....
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Post by: Blue and white stripes on August 12, 2016, 13:05.
Post by: Spurs on August 12, 2016, 13:31.
Post by: John H on August 12, 2016, 13:43.
We had a VW 1.8 turbo
Insurance was c. €350 a year, "road tax" c. €150 a year, ITV c.€30 a year, oil and filter change c. €50 a year.
Looking at €600 before any major service/tyres/repairs/depreciation
Chuck on top of that possibly airport parking, I was lucky I have my own garage, or the cost of getting from GA to the airport and return....unless your mates do it and your looking at well over €1000 a year.
On these costs I reckon hiring, and getting fairly new cars.....I've dropped on dead lucky recently with what I've picked up.....is the best bet.
As I said I've never been stung, even if I had been I'd still be financially better of hiring.
Regards all
John
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Post by: Aficionado on August 12, 2016, 13:59.
It is ridiculously cheap. Of course, it is on a full to empty basis so I know there will be a loaded fuel charge, but even so.
I also have an annual excess protection policy at £40 so will not take out their extra insurance - but will be insisting on a walk around inspection on return and seeking a signature on my contract that "todo es corecto" (been doing that for several years now, no problems to date)
On this basis, currently no way I would buy a car, not there often enough yet to justify it.
Michael.
Post by: tony and lesley on August 12, 2016, 14:59.
Service cost 90 euro , Fully comp insurance 237 euros , road tax 67 euros, itv 30
Would never consider hiring again, to dodgy for me. I used to take pictures of the returned car as i was scammed by them years ago.
I disconnect the battery when leaving , but do have a garage which is advantageous.
It works superbly well for me.
Post by: BeachLife on August 12, 2016, 15:14.
My Nissan has 43K KM it now doing about 3 /4 K a year in my hands.
FWR has offered my more than I paid for it after 2 years of ownership
Post by: John H on August 12, 2016, 15:56.
We do quite a bit of mileage as we do a bit of touring when we come out, I've had to swop the last two cars I've had as we went over the 2000 km in the hire period.....no extra charge involved.
Obviously with this mileage the cost of servicing and wear and tear is much higher.
Horses for courses
Regards all
John
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Post by: Brandon on August 12, 2016, 16:59.
I'm in the middle of going through something similar with Record Go.
I handed back the car.
First inspection guy was fine & saw no issue, but he called over his manager for a look as the guy was new to the company.
The manager pointed out 2 dents in the car.
These dents were clearly there before & their paperwork shows an X for damage in that area before I picked it up.
The dent is across 2 panels & they are therefore charging me twice.(in line with their charge sheet).....
I remember they were there when I got it and they are now charging me almot €500.
Their paperwork showed an x on the place that was damaged before I hired the car, but they claim that was for a smaller mark further back on the car (even though it is near the X)...
Grrrr
Record say, I should have photographed the car all over when I collected it (at 11pm at night).
I have hired from them approx 8 times without issue.
I do have excess insurance and am trying to see if that will cover it.
I am not a happy camper though.
I paid about €300 for 10 days & now another €500
I always found Record ok to deal with.
Not so anymore, it seems.
Post by: Spurs on August 12, 2016, 17:08.
Post by: Corporal Jones on August 12, 2016, 17:10.
Post by: John H on August 12, 2016, 17:55.
Hope you get the problem sorted, sounds like a right con trick.
Regards all
John
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Post by: Blue and white stripes on August 12, 2016, 18:49.
I remember the Record guy telling me 'any petrol left in the tank goes towards the little bumps and scratches we don't charge you for'
How things appear to have changed.
Post by: puddy-woo on August 12, 2016, 20:46.
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Post by: Tony Gillam on August 13, 2016, 07:25.
Post by: llamedos on August 13, 2016, 09:08.
Post by: John H on August 13, 2016, 10:25.
Without such a key component as a rear parcel shelf there is no way that car could have been hired out, thereby resulting in possibly four days of lost income.
Maria in the office, once she had received the email from Miguel at the compound saying that the shelf was missing, had to get Alfredo from security to investigate the matter as there had been previous reports of Miguel selling parts on eBay he claimed had been nabbed by customers.
After being taken out to a fine lunch courtesy of Miguel, Alfredo reported back to Maria that Miguel was in the clear.
Maria then had to email Anna in the purchasing department a purchase order request that had to be sanctioned by Pedro.
Once sanctioned Anna contacted four dealerships for quotes on the parcel shelf, she had to visit three of these dealerships as for some reason the parts manager wanted to meet her, she's pretty fit by all accounts
After all this, not forgetting that the accounts department had been contacted in order that they could screw, sorry contact Tony to advise him of the shocking state in which he returned the car, the part could be finally ordered
Fernando, whose 5 minute drive to the Repsol station to brim the cars with fuel normally costs you €25 is charged with driving to the far side of Alicante to collect the part.
Once back at the depot, Ivan a skilled technician has to fit the parcel shelf, obviously after consulting the owners manual which wasn't in the car, he had to get Phillipe to find it in the repository
For ease of understanding I've left out about 65 other key stages in the process
The company's senior managers, who we should remember set company policy, when reviewing their team members objectives to screw, sorry meet and exceed customers expectations, can sleep well in their beds knowing that their profit share scheme will amply cover the cost of the state cabin on next years 14 night Baltic cruise.
I can only conclude that Tony got off lightly
Regards all
John
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Post by: Aficionado on August 13, 2016, 11:01.
Post by: sunseekers on August 13, 2016, 14:55.
Post by: puddy-woo on August 13, 2016, 20:05.
. We just took our car back to Record. Took lots of photos before we dropped it off and then got they guy to check it over. He gave it the all clear so fingers crossed. Was a lovely car, Renault Megane with 43 kilometres on the clock. Sent from my iPhone using Tapatalk
Post by: John H on August 13, 2016, 20:29.
When we were out in May/June I had two Meganes, one with about 12K on the clock and a brand new one, a Sport in white, I was well impressed, a very good car..........I just wish they'd leave the radio aerial on!! Luckily I keep a spare one with a universal adaptor.
On a serious note it does cost companys to order and replace damaged components, I can understand an admin charge of say 50 Euros, but not the ridiculous charges quoted by Brandon and Tony.
Goldcar just charged me 40 Euros to tell me I picked up a parking offence in Tenerife in April.........I wonder if the fine will arrive???
Regards all
John
Post by: llamedos on August 13, 2016, 21:57.
C'mon llamedos give the poor hire company a break.
Without such a key component as a rear parcel shelf there is no way that car could have been hired out, thereby resulting in possibly four days of lost income.
Maria in the office, once she had received the email from Miguel at the compound saying that the shelf was missing, had to get Alfredo from security to investigate the matter as there had been previous reports of Miguel selling parts on eBay he claimed had been nabbed by customers.
After being taken out to a fine lunch courtesy of Miguel, Alfredo reported back to Maria that Miguel was in the clear.
Maria then had to email Anna in the purchasing department a purchase order request that had to be sanctioned by Pedro.
Once sanctioned Anna contacted four dealerships for quotes on the parcel shelf, she had to visit three of these dealerships as for some reason the parts manager wanted to meet her, she's pretty fit by all accounts
After all this, not forgetting that the accounts department had been contacted in order that they could screw, sorry contact Tony to advise him of the shocking state in which he returned the car, the part could be finally ordered
Fernando, whose 5 minute drive to the Repsol station to brim the cars with fuel normally costs you €25 is charged with driving to the far side of Alicante to collect the part.
Once back at the depot, Ivan a skilled technician has to fit the parcel shelf, obviously after consulting the owners manual which wasn't in the car, he had to get Phillipe to find it in the repository
For ease of understanding I've left out about 65 other key stages in the process
The company's senior managers, who we should remember set company policy, when reviewing their team members objectives to screw, sorry meet and exceed customers expectations, can sleep well in their beds knowing that their profit share scheme will amply cover the cost of the state cabin on next years 14 night Baltic cruise.
I can only conclude that Tony got off lightly
Regards all
John
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Love it John, this would of course have been carried out over about 3 weeks hence the delay in receiving an invoice.