Gran Alacant Forum
Gran Alacant Forum => General Discussions => Topic started by: Ash on September 16, 2017, 13:17.
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https://www.bbc.co.uk/news/amp/business-41291483
How does he get away with this
Yes I know a lot of you use Ryanair because of price and flight times,but I'm sure your opinion would change if this was your flight
The company who's motto should be
We Really Don't Care
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I will continue to use Ryanair because all things being equal they are usually way cheaper than Vueling, Jet 2 and Monarch. Often the other three are twice as much
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Not suprised I use Ryanair a lot but and still will but why place an internal statistic as more important than meeting your commitments to paying customers ... 80 % is still better than loads of others
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Cheaper doesn't work if your flight is cancelled though
And that's how he gets away with treating customers so badly,they come back for more
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Hi Ash, I'll think twice.
As I posted earlier if we are traveling to and from Alicante it's an inconvenience.
Any where else and it's a nightmare.
For the extra £20/£40 I can see Jet2 and Monarch getting more of our business.
Regards all
John
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I must admit I've never agreed with the old adage The Customer is always right
But Ryanair has rewrote it to say
The Customer is never right and for good measure we will treat them with utter contempt
It's genius
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We booked flights back in Febuary with Vueling out to ALC for this December over a 10 day period, in June we were contacted by Vueling to say they had amended our flights, nothing unusual i thought Ryanair amend all the time. Vuelings amendments were flying out at 7am to Barcelona waiting 7 hours then flying on to ALC , the return flight was no longer 10 days away but 2 days with again a 7 hour stop in Barcelona. When i contacted Vueling they thought these flights were a suitable alternative but we could cancel with the appropriate fees, after many phone calls we got a full refund. After that debacle Ryanair look quite professional.
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Victor
Ryanair and Professional that's two words you never hear together
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People need to make sure they get the most compensation out of this company, as per the aviation rules on cancellations. He will think twice if he loses money.
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Victor
Ryanair and Professional that's two words you never hear together
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Totally agree it pays to know the rules then use them against the airlines. Having said that i probably fly somewhere around the world at leas twice a month both with the budget airlines and the national carrier's, and have to say Ryanair for what you pay are pretty good overall.
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I could (almost) find it acceptable if they published all the cancellations now, upfront to cover the 6 week period. You could then make plans. But with the current policy of 48 hours notice you could be left stranded and in real trouble if you are expected back in work. Yesterday they cancelled Alicante to Birmingham and Manchester (some of the busiest flights) Outrageous that will be 380 stranded
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BeachLife they don't care
But it appears to a lot of their customers that this is acceptable because they sometimes get a cheap flight
Maybe the Ford Motor company will start selling cheap cars that only work on a Tuesday between 6 and 8
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The more I read into this fiasco the more disgraceful it becomes.
As BeachLife says they should publish a full list of cancellations now to give people a reasonable chance of finding an alternative flight and amend their accommodation bookings.
We have four flights booked with them, they will be our last
Regards all
John
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John H as you are normally the voice of reason that fact that even you have now decided that Ryanair are now just abusing the trust of the customers says it all really
Between me and you I know you really wanted to write Ash you are right and always have been
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Agreed that Ryan Air should give their customers fair warning of a cancellation, making it possible to make alternative arrangements. Hopefully we will arrive home on time from our flight later in the month. Next month we have agreed that we will fly with Jet2 instead as we have a business meeting for which we cannot be late or delayed. Customers need to vote with their wallets and avoid Ryan Air. Jet2 are a viable alternative out of Stansted, their price structure on this newish route is on par with Ryan Air. I cannot comment on Jet2 fares from other airports. Jen
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Ryanair cancels flights after 'messing up' pilot holidays
http://www.bbc.co.uk/news/business-41298931
Clearly a company run by total amateurs
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Just read this that someone has sent to Ryanair;
Hello, I'm currently sat in Alicante Airport eating a Burger King (which you will be paying for, I'll explain why in a sec don't worry), as when I arrived here earlier today with my wife and her parents and waited in line patiently to go through security, our boarding passes were rejected. This came as a surprise to us, but you already knew this didn't you, you cheeky monkeys!!! And why did our boarding passes get rejected?? Because you CANCELLED OUR FLIGHTS AND DIDN'T TELL US!!!!!! Now this in itself is pretty abysmal, do you agree? But our issues don't stop there do they? Nope. You know what's coming next don't you, cos you're such cheeky monkeys, you have offered us absolutely no solution on how we get home whatsoever, have you?! Nothing. Nada. Do you want to know what the poor girl at your desk in Alicante Airport said to us?? She can get the 4 of us on a flight to Manchester....... A WEEK TODAY!!!!! Are you gonna tell my boss the good news, or should I?! So, to sum up, your company is a DISGRACE. This is only a rant whilst I munch down my Burger King (I've got the receipt to send you don't worry, it was nice too, so thanks in advance), a full and well structured complaint will be following soon enough. I just need to find my way home first, seeing as you have left us all stranded in Spain......
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Ryanair did the same to us John, stranded in Newcastle no offer of an alternative flight for a week. Just need to avoid Ryanair at all costs!!!! There is a very good company in Manchester that are Aviation Solicitors called Botts. They absolutely delight in sorting Ryanair out for abandoned customers, you are entitled to around £400 compensation each. It's EasyJet for us from now on!!🛫🛫
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List of flights cancelled up to 20th September is on their website
https://www.ryanair.com/ie/en/useful-info/help-centre/travel-updates/flight-cancellations7
I have successfully used Resolver twice to claim compensation from Ryanair using their 'Flight Compensation Tool'. IT'S FREE.
https://www.resolver.co.uk/rights-guide/flight-delays-cancellations/
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I can see what he's doing here, he has lots of flights with dwindling numbers of passengers due to the end of the summer season, he has lots of staff who won't have been able to take leave during the silly season all wanting leave.
So he bins loads of flights which would be losing home money anyway, and hopes that lots of passengers won't bother to sue him for the full amount and just get a refund/alternative flight.
I think he's taking a risk but then as the saying goes 'any publicity is good publicity'.
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In all they years that I travelled back and forth to GA, Ryanair was the one airline I couldn't bring myself to use. Seems that my gut feeling was right.
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If everyone claims the €250 each that everyone is entitled to claim with less than 7 days notice of cancellation this will really cost him.
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Ryanair have published a list of all the cancelled flights up to end of October (except 22,23,24 September for some reason) and no Alicante flights are included on the list.
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Sigh of relief, cheers Blue and white stripes, just hope our friends in France don't screw it up for us now
Regards all
John
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Just found out that our flight home on 29th September is not one of the affected flights......so we'll be able to get home on time.....pity ;D
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Next weekend now clear - that means ALC is not affected by these cancellations (for now)
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If you are affected by flight cancellations ,don't use a claims company that takes a percentage of your claim use the Resolver website on Martins money tips website ,i did earlier this year when Ryanair delayed our flight ,dead easy ,got €800 back ,and it's FREE !
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Here's a repeat of my earlier post containing the link.
I have successfully used Resolver twice to claim compensation from Ryanair using their 'Flight Compensation Tool'. IT'S FREE.
https://www.resolver.co.uk/rights-guide/flight-delays-cancellations/
Modify message
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None of this is a surprise the changes to seat allocation then hand luggage and now a blanket of cancellations
And to top it all O'Learys press conference which looked like the ranting of a lunatic he was even foaming at the mouth . It's his own fault treat staff badly they will move on and Norwegian air seem to have managed to get 130 pilots from Ryanair without having to train them
He has also stated that they will not pay for costs etc that people have incurred i.e. Non refundable hotels car hire etc
I hope people sue the hell out of them ,disgraceful way for a major company to behave and shows once and for all that they don't give a toss about customers
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Spurs it certainly doesn't come as a surprise to me either,have used EasyJet for over 10 years(flying twice a week) and no they are not perfect but in that time have only had 1 flight cancelled due to fog at Gatwick which isn't a bad average in over approx 700+ flights and the large majority of those have taken off and landed on time.
I also use the EasyJet Plus card(£199) a year so I always choose my seat get to take 2 items of hand luggage which isn't bad for just over £2 a flight
I have never even looked to see if Ryanair are cheaper and even if they were I wouldn't use them
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The truth is coming out;
http://www.mirror.co.uk/news/uk-news/ryanair-pilot-slams-airline-shower-11203755?ICID=FB_mirror_main
Regards all
John
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Oh so true
http://newsthump.com/2015/06/23/ryanair-to-charge-10-for-apologising/
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The truth is coming out;
http://www.mirror.co.uk/news/uk-news/ryanair-pilot-slams-airline-shower-11203755?ICID=FB_mirror_main
Regards all
John
Gutter press. Don't believe a word they print, not even the date
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Incredibly O'Leary has now turned it to his advantage by publishing all the cancellations now he will only have to compensate the passengers on flights less than 2 weeks away the rest get nothing nada .. this will save ryanair approx £20m
Rotten company to the core
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This may well be The Ratner episode in Ryanairs history
Regards all
John
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I fly all the time with Ryan air and never once had a problem with them. Almost always on time. I am thankful for what they have done in bring down the costs of air travel.
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Julie
I think there may be a few 1000 who will disagree with you
With regard to them being on time
I think the fact they allow 2 hrs 30/40 mins for what is approximately a 2 hour flight may have something to do with that and then they play the fanfare as if they have done something out of the ordinary
Yes as you say you have never had a problem but I think with Ryanair god help you if you do
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I fly all the time with Ryan air and never once had a problem with them. Almost always on time. I am thankful for what they have done in bring down the costs of air travel.
I couldn't agree more, two cancelled flights out of over 200, neither of which was their fault. If Monarch, Jet2 and Vueling want my money they'll have to match Ryanair's prices.
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As ive said before many times im a big fan of Ryanair, there boss is a spiv and totally arrogant, there service is basic, there staff are normally hacked off, BUT there prices nearly always come out a lot cheaper for me who flys twice a month within Europe. I rate highly Easy Jet brilliant airline but from the midlands not the best rotes. Also put into perspective Ryanair fly millions of people they are huge, remember the British Airways debacles of recent years at Heathrow, Virgin left me stranded in New York last year because they always overbook there flights relying on people not turning up, i once landed in HongKong with Emirayes on the way to Australia for everyone to be told the second leg to Sydney was cancelled and to come back in 3 days, the list goes on. I think theyre all as bad as each other.
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Victor have to disagree with your there'll as bad as each other
Fly twice a week with EasyJet and have done for 10 years now,never had an issue with them.
Able to catch earlier flights(no charge )
Change flight dates (only pay price difference)
Name changes(free)
And when I have had to speak to their customer care department which is based in South Africa nothing is ever an issue.
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Ash - you pay £199 a year for the above privileges and flying twice a week it is a good deal but for people like me who fly 10 times a year to ALC and back it wouldn't be worth it. I'm happy with the standard conditions. I struggle to fill my hand luggage let alone a suitcase each way.
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Actually
Being able to change flights and only paying the fare difference and name changes is free as I am in the EasyJet flight club which doesn't cost me anything.
And yes your right an EasyJet Pass does Cost £199 a year but as the seat I sit in Costs between £15 & £18 a flight and I'm able to take 2 items of hand luggage on is a total no brainer for me
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If you thought Tesco was rubbish because their fruit & veg was perrished, or bakery sold stale bread - you wouldn't shop there. Truth is millions fly with Ryanair hastle free, myself included, on countless occasions. They're dirt cheap and have got me too and from UK to Alicante for fantastic holidays so many times. I will continue to fly with them so long as they sell tickets as cheap s they do!
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http://www.bbc.com/news/business-41344653
Yer the company sounds great
Sure their passengers will have a great flight with disgruntled Pilots
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The pressure is mounting daily I suspect O'Leary will not be able to ride this one out ,time to get someone in who understands customers and can lead staff instead of micro manage them command and control always fails in the end
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Having read some of the replies on here it doesn't appear to matter as cheapest flights will always win the day
Just an observation
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I think price is important but not when it costs you £700 to get home because he has cancelled a flight that he should never have advertised as they knew they didn't have enough staff to run it . It's amazing that up until Saturday you could still book seats on the flights they published as cancelled on Monday. The stories of people who have been refunded only part of bill i.e. not the charge for luggage or seat allocation etc are growing daily, his staff hate him and don't see his airline as a career just a stopgap to get the miles in before moving on to better he refuses to have union of any sort in there so it looks like the pilots have formed an unofficial one via social media
Resign man the company is more important than any one person including You
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Spurs
I think you've summed up the situation perfectly
I spoke to EasyJet yesterday to alter a previously booked flight and asked if they were short staffed as they took longer than normal to answer
He explained rather diplomatically that over the past few days there work load had trebled due to a certain airlines issues.
Will be interesting to see if Mr O'Leary has overstepped the mark this time
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I think he's hoping for that line of thought from consumers.
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As stated im a ryanair fan, but Oleary has always been an arrogant little man, but he's created from nothing one of the biggest airlines in the world and if ryanair wasnt around as a discounter how long would it be before easyjet, jet2, monarch,flybe and vueling hiked there prices back up. Love him or loathe him we all benefit.
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Interesting comments from Spurs.
O'Leary should be applauded in how he has grown the company and the influence he has had on the industry as a whole.........the problem as I see it is that the company has outgrown him and his style.
Its time he handed the reins over to someone who has the skill set to put a new culture in the company that would make their staff feel valued.
On the evidence of everything I have read until the culture within the company sees a dramatic turn of direction, which isnt as simple as offering pilots £10,000 to alter their holiday arrangments, the current situation of flight cancellations will be ever present.
In these circumstances will I give Ryanair my business, no. Future flights will be booked with another airline who I feel will be more able to deliver on the contract I made with them to get us from A to B.
Regards all
John
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Spare a thought for poor ole Michael O’Leary, Chief Executive of Ryanair.
After arriving in a hotel in Manchester, he went to the bar and asked for a pint of Guinness.
The barman nodded and said, "That will be £1 please, Mr. O’Leary."
Somewhat taken aback, O'Leary replied, "That's very cheap," and handed over his money.
"Well, we do try to stay ahead of the competition", said the lbarman. "And we are serving free pints every Wednesday from 6 pm until 8 pm. We have the cheapest beer in England".
"That is remarkable value", Michael comments.
"I see you don't seem to have a glass, so you'll probably need one of ours. That will be £3 please."
O'Leary scowled, but paid up.
He took his drink and walked towards a seat. "Ah, you want to sit down?" said the barman. "That'll be an extra £2. You could have pre-booked the seat, and it would have only cost you £1."
"I think you may be too big for the seat sir, can I ask you to sit in this frame please".
Michael attempts to sit down but the frame is too small and when he can't squeeze in, he complains "Nobody would fit in that little frame".
"I'm afraid if you can't fit in the frame you'll have to pay an extra surcharge of £4 for your seat sir".
O'Leary swore to himself, but paid up. "I see that you have brought your laptop with you" added the barman. "And since that wasn't pre-booked either, that will be another £3."
O'Leary was so incensed that he walked back to the bar, slammed his drink on the counter, and yelled, "This is ridiculous, I want to speak to the manager".
"I see you want to use the counter," says the barman, "that will be £2 please."
O'Leary's face was red with rage. "Do you know who I am?"
"Of course I do Mr. O'Leary."
"I've had enough! What sort of a Hotel is this? I come in for a quiet drink and you treat me like this. I insist on speaking to a manager!"
"Here is his e-mail address, or if you wish, you can contact him between 9.00 am and 9.01am every morning, Monday to Tuesday at this free phone number. Calls are free, until they are answered, then there is a talking charge of only £1 per second, or part thereof".
"I will never use this bar again".
"OK sir, but do remember, we are the only hotel in England selling pints for £1."
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He was on a roll yesterday at one point he said being a pilot was an easy job as it was mainly a computer doing it then about 4 hours later he said his pilots may be underpaid in the market !!?!!!!! I suspect someone had a word in his ear
Someone once said there is no such thing as bad publicity we will see
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This would never happen if Uber started training pilots!
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You may laugh but did anyone see that recent easyjet documentary regarding they're pilot training program, if you were a nervous flyer before watching, you sure would be afterwards some were very level headed, most hadn't yet started shaving and there were even some girls. The one kid came on the tannoy, passengers stated he sounded about 12, sometimes your better off not knowing whos got your life in their hands.
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The easyJet programme was great now I'm always looking to see if there are three in the cockpit because that seems to me the one flying is new and about 14 years old
Maybe O'Leary should try that employ kids as pilots they would not need paying as much or so many holidays
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When I was flying regularly with Monarch just over 18 months ago now they had a young lady pilot; captain not first officer (Irish I thinkl). She got us up and down safely and you could understand her on the intercom not like some of the mumbling male pilots.
Dave
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As suspected this has now spilled over into Nov to march schedule with another 18000 flights being cancelled in that period some 34 routes completely suspended over that period
Chaos shambles what other words can describe this company. O'Leary should go now
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100% with you Spurs.
We have a flight home booked on Ryanair and it will be our last Ryanair flight for the foreseeable future.
Regards all
John
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100% with you Spurs.
We have a flight home booked on Ryanair and it will be our last Ryanair flight for the foreseeable future.
Regards all
John
Surely you mean you did have a flight booked.
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Fingers crossed Victor
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That said, we go for our autumn break this Sunday. Booked on a Groupon for 6 days in Venice & Florence. The name of the agency is Supraflights, but when the details came through, the air carrier is Ryanir!!!!!!! Fingers crossed. Flight is to & from Madrid.
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Mike both Florence and Venice are absolutely fabulous places to visit, nice time of year.
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400,000 more passengers to be hit by Ryanair cancellations
http://www.bbc.co.uk/news/business-41414414
As previously started
Just when you think it doesn't get any worse
Still apparently some people get a cheap flight sometimes
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Ryanair faces action by regulator for 'persistently misleading passengers' - Sky News
https://apple.news/AQ9cDzsB5RgSwiSsL0w_4pw
Well looks like enough is enough for the regulators
I do wonder how people book their flights when the company consistently misleads them
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Could it be that he has discovered his numbers don't add up and he trying to drop a load of loss-making flights?
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I suspect that as well Tony he always has a reason I notice the flights that are full and dearer are not on the list
Saw a story last night of someone who had flight cancelled got a £35 voucher but can't use as it has to be used by 31st march 18 and the place he cancelled on them is on the list of removed routes so it's worthless
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Let’s not forget that EasyJet over sell their seats to allow for no shows.....Stellios’s outfit shouldn’t he held as a shining example of how an airline should be run
Regards all
John
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(https://uploads.tapatalk-cdn.com/20170929/681dd31cc1dfe98a57eff57af89a26dc.jpg)
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Hee, hee.
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The list of flights cancelled over the winter is now available on the Ryanair website. The only one cancelled to affect Alicante is the Thursday return flight to Frankfurt.
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Oh thats a shame the frankfurt flight is cancelled. Maybe Mrs Merkel will get involved
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Think positive Victor - more sunloungers by the pool for the rest of us.