Internet!!!! or lack of it!!

[llamedos]

Agreed


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[bertdove]

Oops, had terrible problems with connection Thursday night/all of Friday.  Anyone else?

Bert

[Agathon]

Perhaps it is because of the problems we have with electricity at least where I live, at Montey y Mar. It varies a lot, sometimes almost no power at all and sometimes very strong. It must affect the internet as well?

[DaveG]

Yep ours was very intermittent but mostly Thursday night, affected internet and TV. Didn't check again until Friday night when it was back to normal.
Dave

[frederick22]

grannet have delivered the worst possible service to gran alacant money grabbing attitude to cover up thier poor equioment
which is way past sell by date and very poorto non exsistant  customer servic

[BeachLife]

Welcome to the forum Frederick22 !

[llamedos]

grannet have delivered the worst possible service to gran alacant money grabbing attitude to cover up thier poor equioment
which is way past sell by date and very poorto non exsistant  customer servic

Well! I've had no phone for 3 days and all I got when I phoned on an alternative phone was a queue system which led to a full mailbox, which then cut me off.
I'd been told they were upgrading the cabling and expected mayhem 
So threw a leg over shanksies pony and went into the Grannet office which was very quiet.
I spoke with one of the staff and told her my problem with the phone, she said she would get an engineer onto the problem, I then pointed out that I couldn't get through to them on the phone and was there a problem, her straight faced answer was "we've turned off the phones as they keep interrupting the staff". I was so stunned I just left the office without making a suitable reply. If it wasn't for the fact that really indoors likes the TV system I would drop them like a hot stone.


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[gaveteran]

Just checking in to report no problems re. Telefonica 

[Blue and white stripes]

Internet is free at the library and available 24 hours a day.

[llamedos]

Internet is free at the library and available 24 hours a day.

Ah, so that was you I saw outside the library at 3am.


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[llamedos]

The Internet has been very intermittent over the last few days, so I decided to go back to the office and speak face to face seeing as they weren't answering the phone anyway. Well the place was crowded with likeminded 'customers' moaning about the lack of Internet, I was 4th in the queue and it sounded like everyone was in the same boat with a very poor service.
Once it was my turn to speak to the poor girl at the desk I pointed out the poor service and that I would like to speak to a supervisor, she said there was no one there ( they were probably hiding in the back room) I pointed out that this had been going on for sometime and what kind of compensation would I be getting, she didn't answer. So I said I would give it until Saturday then I would be ending my contracts with them. When I left there were 4/5 waiting to be seen.
So I'm now hunting for a new reliable internet/TV/phone provider. So who is with what provider  and how much do you pay?


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[Spurs]

Which company are you with I am with GATV and never had a problem can't remember what it cost as I pay it yearly think it was about €140

[John H]

GATV are brilliant
Their  "holiday maker" package is perfect for us.
I drop them an email asking them to "turn it on", Asun always replies to the email confirming it will be on.
Within the first couple of days of being there I nip up and pay her.
When I have had an issue one of the family has always come to the house within the day and resolved the problem
Use with confidence
When we spent more time there we used Telefonica.....never had a problem, but a bit pricey for  3 months a year!!

Regards all

John


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[llamedos]

Which company are you with I am with GATV and never had a problem can't remember what it cost as I pay it yearly think it was about €140

I'm with Grannet the one with the massive queue out the door.


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[martin]

Any problems with internet from Grannet today? If so is it back? Having problems accessing. Thanks